FAQs

 

How do I arrange to make an appointment?

All referrals need to be triaged by our specialists before any appointments are made to ensure the urgency of your referral. For urgent referrals, please ask your GP to contact us directly.

Please email your referral letter to; admin@psclinic.com.au  or fax (07) 5527 8438

Our administration staff will phone or alternatively you can call our rooms to arrange the appointment. If we have had no contact after 30 days a letter will be sent to the referring medical practitioner and the referral will be discarded.

Although a GP referral is not essential for most Allied Health Services (e.g. Dietitician, Psychology, Physiotherapy), in some services can be claimed through Medicare with a GP referral. If you are not sure, please call our administration staff to ask before your appointment.

 

Will I get a reminder about my appointment?

You will receive a text message (SMS) 1 week prior to your appointment to confirm this appointment time and date. Please ensure we have an updated mobile phone number for this purpose.

 

Why am I being asked to get a referral?

Your child will need a referral letter from your GP or specialist to see a paediatric doctor at Paediatric Synapse Clinic for Medicare purposes. GP referrals are generally valid for 12 months only. After 12 months, you will need your GP to make a new referral.  You will also need a new GP referral letter if you are attending for a new problem.

Note: Referrals provided by a specialist are only valid for 3 months.

 

Where can I park?

Please allow sufficient time for parking. There is limited parking in Carrara Street and side streets. 

 

How do I pay for the Consultation?

Paediatrics Synapse Clinic is a private billing medical practice. All payments for consultations are required on the day of the appointment. Please note that we accept payments via Visa, Mastercard, EFTPOS and cash. We are unable to accept personal cheques.

 

Can I get a cognitive assessment (IQ test) done for my child?

Assessments are available for a nominated fee when not covered by medicare.  If a cognitive assessment is not indicated as part of the treatment assessment it is not covered by medicare. For more information please call reception.